IT service management
Your IT people need to focus on the bigger picture.
A modern business looks to it's IT systems for added value and demands a fast response to service issues that inevitably arise. With a&o, a central service desk manages all aspects of the service function irrespective of vendor, platform or location. Basing our approach on ITIL service management tools and processes, we provide a single point of contact for all IT requirements:
• Service Desk, Incident, Asset and Configuration Management
• Desk-side Support
• Service Level Management
• On-site Skills and Resourcing
• Hardware and Software Support
• Project Management and Logistics services
• Remote Infrastructure Management
Using the SaaS (Software as a Service) delivery model we use a Service Management tool that clients can access as an on-demand web-based application. Quick and cost-effective to deploy, it requires no infrastructure investment and has embedded features that measure the effectiveness of the service. Download Service-Now/a&o
We also work with our clients IT function to handle the day-to-day tasks of supporting the IT infrastructure such as on-site resources, project management, ad-hoc support and break/fix maintenance.
